Omnichannel Digital Banking

Deliver a delightful and modern customer experience across all of your digital channels and create a deeper and more personalised engagement.

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Going Omnichannel

mFino Omnichannel Banking Solution enables banks to connect their existing siloed channels and deliver a modern cross-channel user experience. Integrating the disparate channels and data sources allows the service providers gain insights and actionable analytics. Hence ensure Improved customer satisfaction, loyalty and lifetime value resulting from a smoother, more personalized experience at all customer touch points.

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    Internet Banking
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    ATM
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    Missed Call
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    Mobile Banking
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    SMS
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    USSD

Truly Omnichannel

Connect and integrate all digital and physical channels including web, mobile, wearables, IVR, ATMs and branches

Delightful User Experience

Seamless user experience with cross-channel handsoff for transactions and originations

Analytics Rich

Leverage data collected from all channels, both transactional and CRM systems for holistic 360° customer views and real-time insights to power personalized banking

Seamless Integration

Plug and play additional mFino or 3rd party modules while staying in control of the customer experience.