Banking providers must leverage data and insights collected throughout the customer journey to create a seamless, personalized experience that builds value, improves satisfaction and reduces costs. Imagine a consumer beginning a pre-approved car loan application at a branch office, snapping pictures of a document for the loan on the way to work, depositing a check…
As transactions continue to leave the bank branch and the cost structure of supporting physical facilities places legacy organizations at a disadvantage, more banks and credit unions are considering a digital-only delivery alternative. Is this a viable strategy for the future? Digital transformation a survival strategy for banks today. Retail banks in the United States…
Facebook-owned messaging platform WhatsApp has recently launched its payment feature in India, allowing the country’s 200 million users to transfer money through the application. Today, India is one of the biggest markets for WhatsApp. Already having been threatened by the disruptive FinTech startups, banks in India are feeling the heat from the tech giant’s new…
India’s 57 million MSMEs employ 120 million people and contribute 45 percent of the nation’s industrial A less discussed side effect of demonetization is that banks are now sitting on an unprecedented sum of surplus deposits, an amount they are struggling to deploy efficiently. Since demonetization,the central bank has amassed a total of Rs.15.28 lakh…