Banking providers must leverage data and insights collected throughout the customer journey to create a seamless, personalized experience that builds value, improves satisfaction and reduces costs. Imagine a consumer beginning a pre-approved car loan application at a branch office, snapping pictures of a document for the loan on the way to work, depositing a check…
Open banking provides both a threat and opportunity for financial institutions in the future. Banks and credit unions can either sit on the sideline, or leverage the power of open APIs to compete with both small and big fintech providers. Regulations around open banking, like PSD2, will soon prove to be a boon for technology giants…
As transactions continue to leave the bank branch and the cost structure of supporting physical facilities places legacy organizations at a disadvantage, more banks and credit unions are considering a digital-only delivery alternative. Is this a viable strategy for the future? Digital transformation a survival strategy for banks today. Retail banks in the United States…